How fast is your average job being completed?
The turnaround time for your average graphic varies based on your specific needs, but our average graphic is produced in 7 – 8 working days. We keep all the major materials in stock because we understand your needs are sometimes urgent and we need to have everything in its place and ready to go. Rush orders can be discussed at the time of your order.
How do I know if I'm going to like the design or even the finished product?
Clients are never surprised with the final product because we do a full color proof and an exact rendering of what it will look like which the client signs off on before anything goes to print.
Can I approve the graphic before it is made?
Absolutely. Before we begin production, we will fax or e-mail you an art proof to ensure colors, spelling, and layout are correct. Once you are satisfied and signed off on the proof, we begin producing your sign. This way, we’re both clear that what you are ordering is what we are producing.
What resolution is acceptable for artwork submitted?
If sending your artwork in “real size”, please send your work at 100 DPI at 100% size. We can also work with a one-inch-to-one-foot ratio (Example: if the art is to be 6 feet long and 4 feet tall, then submitted artwork should be 6 inches long and 4 inches tall) at 1200 DPI.
How can graphics help my business?
Your image and how you represent your company is one of the most important aspects of any business and of how customers and prospects identify you. Most people make decisions based on the look of your business image.
How much does it cost?
Naturally there is a wide variety of products making an equally wide variety of costs. Usually the four items that determine a graphic price are: materials, number of colors, size and quantity. Quotes are provided up front at your request so there are no surprises! We are always happy to offer you many options to meet any budget.
What is the difference between vector and bitmap images and which is better?
A vector image is one of the two major graphic types (the other being bitmap) made up of many individual objects. Vector graphics are resolution independent because they can be output to the highest quality at any scale. A bitmap (or raster) image is comprised of pixels in a grip. Bitmap images cannot be resized without losing image quality. Common bitmap-based formats are JPEG, JPG, GIF, TIFF, PNG, PICT and BMP. Vector image is the preferred format for submitting artwork, however since it is not a format common to non-designers, bitmap images at the correct resolution (see above) can be substituted.
What is DPI?
DPI is the standard of measurement for the resolution of images that describes the number of dots per inch (DPI) that are used to create an image. The higher the DPI, the higher the resolution which translates to better quality of your final product.
How do I submit artwork/files?
We work with most professional design applications including Adobe Photoshop / Illustrator, etc. If we’re “cutting” the lettering or logo out, we will need a Vector File, otherwise we can digitize (or Vectorize) the artwork you provide us in a JPEG, TIFF, PSD, GIF, etc. at an additional charge. You can e- mail us your Print Ready or Cut Ready artwork, mail us a CD-R, CD-RW, DVD or USB flash drive or upload your file to our web site. Please be sure that artwork is sent “high resolution”. If you have questions concerning your artwork or need help uploading, feel free to contact us.
How long until I receive my order once it is shipped?
Our standard shipping is UPS Ground, so shipping depends on where you are located in relation to where we are located. Please see the attached UPS Service Map based on our location to see how long it will take you to get your order. (Please note, Saturdays and Sundays do not count in your shipping time)